Job Description
Join our dynamic team at TechSolutions Inc. as a Full-Time IT Support Specialist in Cleveland, FL! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This urgent role requires immediate availability to hit the ground running in our fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with an industry leader.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Manage Active Directory, Azure AD, and cloud-based applications
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with cross-functional teams on system upgrades and security protocols
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong problem-solving skills with experience in ticketing systems
- Excellent communication abilities for both technical and non-technical audiences
- Ability to work flexible hours including occasional on-call duties