Job Description
Join a Team That Values Your Potential.
Apex Data Systems is actively seeking a motivated Entry-Level Technical Support Associate in Indianapolis. We are looking for individuals eager to launch a career in IT support. Even if you have no prior experience, we provide comprehensive training to get you up to speed.
As a key member of our support team, you will help businesses optimize their operations through technical solutions. We are committed to a diverse and inclusive workplace where every employee can thrive.
What We Offer:
- Competitive starting salary with annual performance reviews.
- Full benefits package (Medical, Dental, Vision, 401k).
- On-site training and mentorship from senior engineers.
- Clear pathways for career advancement within the organization.
- A supportive culture that values work-life balance.
Don't wait—secure your future with Apex Data Systems today.
Responsibilities
- Assist customers with technical troubleshooting and software installation.
- Document technical issues and resolutions in the CRM system.
- Communicate complex technical solutions to non-technical users clearly.
- Collaborate with the development team to report software bugs.
- Maintain a high level of customer satisfaction and rapport.
- Participate in ongoing training sessions to enhance technical skills.
Qualifications
- High school diploma or equivalent required.
- Basic knowledge of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work flexible hours, including evenings and weekends.
- A valid driver's license and reliable transportation.