Job Description
Launch your career in tech with TechSolutions Inc.! We're seeking motivated Entry Level IT Support Specialists to join our dynamic Oakland team immediately. This is your opportunity to gain hands-on experience while supporting our cutting-edge infrastructure. Enjoy competitive pay, comprehensive benefits, and a clear path for growth in one of California's most vibrant tech hubs.
What We Offer:
- Immediate start date
- Full benefits package including health insurance
- 401(k) with company match
- Ongoing professional development
- Collaborative startup culture
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document all IT incidents and resolutions in ticketing systems
- Assist with network connectivity and security protocols
- Conduct routine maintenance on IT equipment
- Collaborate with senior team members on complex issues
- Participate in cross-departmental tech initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in a fast-paced environment
- Customer service experience (retail, hospitality, or internships)
- Willingness to learn new technologies quickly