Job Description
URGENT HIRING: Walk-in Interviews Daily! Join Boston's top tech firm as a Customer Service Representative. We're seeking passionate individuals for immediate full-time roles with competitive pay and growth opportunities. No appointment needed – just bring your resume and enthusiasm!
What We Offer:
- Comprehensive benefits package
- 401(k) with employer match
- Professional development stipend
- Hybrid work flexibility
- Modern downtown office with city views
Ready to start your career? Visit us at 100 Financial District Plaza, Monday-Friday 9AM-4PM.
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve technical issues with precision and empathy
- Document interactions in Salesforce CRM system
- Collaborate with Tier-2 support for complex escalations
- Meet/exceed 95% customer satisfaction targets
- Train new hires on service protocols
- Process returns/transactions accurately
Qualifications
- 2+ years customer service experience
- Proficiency in Zendesk/Salesforce
- Exceptional conflict resolution skills
- Ability to work 9AM-5PM shifts
- High school diploma (college preferred)
- Typing speed: 45+ WPM
- Positive attitude under pressure