Job Description
Join our award-winning healthcare team at MetroCare Solutions! We're seeking passionate Customer Service Representatives for immediate full-time positions with competitive benefits and career growth opportunities. No experience required – we provide comprehensive training!
Enjoy our modern downtown San Francisco office with flexible scheduling, health insurance, and retirement plans. Walk-in interviews are held daily at our Mission Street location. Perfect for career changers or recent graduates!
Responsibilities
- Handle patient inquiries via phone, email, and chat with empathy and professionalism
- Update and maintain electronic health records with precision
- Coordinate appointments and resolve scheduling conflicts efficiently
- Collaborate with medical teams to ensure seamless patient experiences
- Meet performance metrics for call quality and resolution times
- Participate in ongoing training to master healthcare protocols
- Support patient onboarding processes for new services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new systems
- Empathetic approach to patient interactions
- Reliable transportation to downtown San Francisco location
- Flexible availability including some weekends
- Background check and drug screen required