Job Description
Join our dynamic team at TechHire Solutions with immediate openings for Customer Service Representatives! We're seeking passionate individuals to deliver exceptional experiences to our tech clients. Enjoy walk-in interviews and start your career immediately in San Jose's thriving tech hub. No experience required—we provide comprehensive training!
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills
- Strong problem-solving and communication abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-focused mindset
- Quick learner with adaptability to new technologies