Job Description
Join our dynamic team at Urban Solutions Group and kickstart your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Oklahoma City clients. Enjoy competitive pay, flexible scheduling options, and comprehensive training designed to accelerate your professional growth. This is your opportunity to make a real impact in a supportive environment while building valuable skills for future advancement.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with team members to escalate complex issues and implement solutions
- Meet or exceed performance metrics including call quality and resolution times
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving abilities and emotional intelligence
- Flexible schedule availability including evenings and weekends