Job Description
Join our dynamic team in Austin with immediate full-time opportunities! Premier Solutions Group is seeking passionate Customer Service Representatives for walk-in interviews at our downtown Austin office. No experience necessary - we provide comprehensive training! Enjoy competitive pay, benefits, and a supportive environment. Open interviews daily 9AM-4PM. Bring your resume and enthusiasm!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing product training sessions
- Maintain positive brand reputation through exceptional service
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Austin office
- Flexible availability including weekends if needed