Job Description
Are you looking for a rewarding career with immediate start opportunities? Crescent City Tech Solutions is seeking a highly motivated Customer Service Representative to join our dynamic team in New Orleans, Louisiana.
We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are ready to hit the ground running. This is a fantastic opportunity for someone seeking stability and growth within a local industry leader.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues efficiently while maintaining a professional demeanor.
- Accurately document all customer interactions and feedback in the CRM system.
- Collaborate with internal teams to ensure customer satisfaction and retention.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- Minimum of 1 year of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings and weekends.