Job Description
Join Urban Solutions Group as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic individuals to deliver exceptional client experiences in our dynamic Philadelphia headquarters. This flexible role offers competitive pay, growth opportunities, and a vibrant team environment. Perfect for students or professionals seeking work-life balance, with evening and weekend shifts available. Start your career journey with us today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently using CRM systems
- Process orders and maintain accurate client documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and evenings
- Strong problem-solving abilities