Job Description
Start your career TODAY with MetroHire Chicago! We're urgently hiring enthusiastic Customer Service Representatives for immediate full-time positions in the heart of downtown. No experience necessary – we provide comprehensive training and a supportive team environment. Enjoy competitive pay, health benefits, and opportunities for growth within 30 days. Join our mission to deliver exceptional local service while building a stable career in Chicago's thriving business district.
Why Choose MetroHire? Immediate start, local hiring focus, career advancement, and comprehensive benefits. We value our team members and invest in your success from day one. Apply now and begin earning within the week!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently using our CRM system
- Process orders, updates, and modifications while maintaining accurate records
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics including call resolution times and satisfaction scores
- Continuously update product knowledge to provide accurate information
- Participate in weekly training sessions to enhance service skills
- Contribute to process improvements for customer service workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication skills with clear, professional phone etiquette
- Basic computer proficiency and ability to learn new software quickly
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Authorized to work in the United States
- Passion for helping others and representing Chicago businesses
- Reliable transportation to downtown Chicago location