Job Description
Join our dynamic team as an Immediate Hire Customer Service Specialist in Houston! FastTrack Solutions is seeking motivated individuals to start immediately and deliver exceptional client experiences. This contract position offers competitive pay, flexible scheduling, and rapid onboarding – perfect for professionals ready to hit the ground running.
What You'll Gain:
- Immediate start – no waiting period
- Comprehensive paid training
- Performance-based bonuses
- Opportunity for permanent placement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting protocols
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex escalations
- Meet daily productivity and quality metrics
- Participate in continuous improvement initiatives
- Adhere to company compliance and security standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to work in fast-paced environment
- Basic computer proficiency with MS Office
- Available for flexible shifts (including weekends)
- Must pass background check and drug screening
- Valid Texas ID for local travel if required