Job Description
Join our dynamic team in Richmond, VA! LocalHire Solutions is seeking enthusiastic Customer Service Representatives for immediate hire positions. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Perfect for candidates seeking local opportunities with quick start dates.
As a key member of our customer success team, you'll directly impact client satisfaction while advancing your career. We value local talent and offer flexible scheduling to accommodate your needs.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns efficiently
- Process orders and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including response times and resolution rates
- Continuously update knowledge of products and policies
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities and attention to detail
- Positive attitude with team collaboration mindset