Job Description
Start your career today with Urban Tech Solutions Inc.! We're hiring immediately for Customer Service Representatives in Chicago. No experience necessary – we provide comprehensive training and offer competitive pay with flexible schedules. Join our innovative team and make a real impact in the heart of downtown Chicago.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions using Salesforce CRM system
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams for complex escalations
- Participate in weekly process improvement workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Adaptability to changing priorities and workflows
- Basic math proficiency for billing inquiries
- Must pass background check and drug screening