Job Description
Immediate Hire Opportunity in Kansas City, MO! MetroTech Solutions is seeking passionate Customer Service Representatives to join our growing team. If you thrive in fast-paced environments and want to make an immediate impact, apply today! No experience necessary – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and career growth opportunities. Start your career journey with us now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, team-oriented environment
- Proficiency with basic computer applications and CRM software
- Previous customer service experience is a plus but not required
- Flexibility to work occasional weekends or holidays
- Positive attitude and commitment to customer satisfaction