Job Description
Join our dynamic team in Dallas as an Immediate Hire Customer Service Representative! We're seeking passionate professionals to deliver exceptional support while advancing their careers. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your voice matters. Apply today and start your new tomorrow!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and account issues with empathy
- Document interactions using Salesforce and CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed 90% customer satisfaction metrics
- Participate in bi-weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency in Microsoft Office and CRM platforms
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Basic knowledge of retail/tech industries
- Positive attitude under pressure