Job Description
Join our dynamic team immediately! Urban Solutions Group is seeking a highly motivated Customer Service Representative to support our growing client base in Philadelphia. This full-time position offers rapid onboarding and competitive benefits. If you thrive in fast-paced environments and excel at problem-solving, apply now to start your career journey without delay!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve customer experience
- Meet daily performance metrics for call volume and resolution rates
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Proficiency with Microsoft Office and CRM software (Salesforce knowledge a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities and attention to detail
- Valid Pennsylvania driver's license (if field visits required)