Job Description
Join our dynamic team at LocalHire Memphis and become the face of exceptional customer service! We're seeking passionate individuals to deliver outstanding support to our growing client base in the vibrant Memphis community. Enjoy competitive benefits, flexible scheduling, and opportunities for career growth within one of Tennessee's most thriving employers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service delivery
- Identify upsell opportunities while maintaining customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- Positive attitude with a strong customer-first mindset
- Must be authorized to work in the United States