Job Description
Join our dynamic team at TechSolutions Austin as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a collaborative work environment, competitive compensation, and opportunities for career growth. Start your journey with us today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide accurate product information
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to address complex cases
- Meet/exceed performance metrics for customer satisfaction and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and time management