Job Description
Join our dynamic team in Nashville and launch your career with an immediate full-time opportunity! Nashville Solutions Group is seeking a dedicated Customer Service Representative to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance and customer satisfaction metrics
- Identify upsell opportunities for existing clients
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Nashville office
- Flexibility to work occasional weekends if needed