Job Description
No experience? No problem! Local Opportunities Inc. is hiring entry-level Customer Service Representatives in Raleigh, NC. Perfect for recent graduates or career changers, this role offers paid training and immediate start opportunities. Join our vibrant team and build your career in customer service!
We're hosting walk-in interviews every Tuesday and Thursday from 9 AM to 4 PM at our Raleigh office. No appointment neededâjust bring your resume and enthusiasm! As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring exceptional service experiences while developing valuable communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns and complaints efficiently while maintaining service standards
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call volume and resolution times
- Continuously improve product knowledge to assist customers effectively
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience requiredâcomprehensive training provided
- Strong communication and interpersonal skills
- Basic computer literacy and ability to learn new software quickly
- Positive attitude with a customer-first mindset
- Reliable attendance and punctuality
- Ability to work in a fast-paced team environment
- Must be authorized to work in the United States