Job Description
Join our award-winning team at Pacific Coast Solutions as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our San Diego-based clients. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our dynamic organization. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound calls and emails with professionalism
- Resolve customer inquiries and complaints efficiently
- Update and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Process orders and returns using CRM systems
- Contribute to ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Positive attitude with customer-first mindset
- Basic knowledge of CRM systems
- Must pass background check