Job Description
Join MetroConnect Staffing's dynamic team in Oklahoma City and launch your career today! We're seeking passionate individuals for immediate hire customer service roles where your skills make a real difference. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Apply now to start your journey with Oklahoma's leading employer – positions are filling fast!
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve client issues using CRM systems and internal resources
- Document interactions accurately in company databases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including resolution rates and customer satisfaction
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM platforms
- Strong communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-first mindset
- Flexibility to work occasional evenings/weekends
- Background check required for employment