Job Description
Join our dynamic team in Jacksonville and start your career immediately! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences for our growing client base. This full-time, on-site position offers competitive pay, comprehensive training, and a supportive work environment. Perfect for career changers and those seeking local opportunities with rapid onboarding.
What We Offer:
- Competitive hourly pay + performance bonuses
- Immediate start date (no waiting period)
- Comprehensive paid training program
- Health benefits and retirement plans
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders and update account information accurately
- Collaborate with team members to ensure seamless service
- Meet daily performance metrics and quality standards
- Document interactions in CRM system
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Proficient with basic computer applications
- Positive attitude and customer-first mindset
- Reliable transportation to Jacksonville office
- Flexible availability including weekends