Job Description
Walk in today and start your career immediately! Florida Retail Solutions is seeking motivated Customer Service Representatives for immediate full-time positions in Miami. No appointment needed – join our dynamic team and begin earning right away. We offer competitive pay, comprehensive training, and a supportive work environment designed for career growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders, returns, and exchanges efficiently
- Resolve customer concerns with empathy and professionalism
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution time
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work flexible shifts including weekends
- Must be authorized to work in the United States