Job Description
Join our dynamic team immediately as a Customer Service Representative in Portland, OR! We're seeking motivated individuals to deliver exceptional support experiences for our growing client base. This full-time, on-site position offers rapid onboarding and competitive compensation for qualified candidates ready to start within 48 hours.
Pacific Northwest Solutions values professionalism and growth. You'll receive comprehensive training while working in a collaborative environment focused on customer satisfaction and team success. This is your opportunity to launch or advance your career in one of Oregon's most vibrant cities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex customer concerns
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work in a fast-paced environment with minimal supervision
- Strong typing skills (40+ WPM) and attention to detail
- Available for flexible shifts including evenings and weekends