Job Description
Join our award-winning client in Jacksonville's bustling downtown! We're seeking energetic Customer Service Representatives for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to deliver seamless resolutions
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
- Complete certification programs within 60 days
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Proficient with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and customer-first mindset
- Pass background check and drug screening
- Must start within 5 days of offer