Job Description
Join our dynamic team at Oakland Community Services! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional support to our diverse community. This role offers flexible weekend shifts with competitive pay and immediate opportunities for growth. Enjoy a supportive work environment with walk-in interviews available – no appointment needed! Perfect for students, parents, or anyone seeking weekend work-life balance.
What you'll love:
- Competitive hourly pay with weekly direct deposit
- Comprehensive paid training
- Fun team atmosphere with monthly appreciation events
- Free parking and convenient BART access
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries and complaints efficiently using CRM systems
- Process transactions and maintain accurate documentation
- Collaborate with cross-functional teams to ensure service continuity
- Support community outreach initiatives during weekend events
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or retail experience preferred
- Strong communication and conflict resolution skills
- Proficiency with basic computer applications
- Flexibility to work Saturdays and Sundays (6AM-6PM)
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods