Job Description
Join our dynamic team in Washington DC and start your career immediately! Global Solutions Inc. is seeking motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike. Apply today to begin your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Strong attention to detail and multitasking ability
- Positive attitude and resilience in high-pressure situations
- US work authorization required