Job Description
Walk in today and start your career tomorrow! We're hiring immediately for motivated Customer Service Representatives in Jacksonville, FL. No experience necessary—full training provided. Join our dynamic team and enjoy competitive pay, flexible schedules, and growth opportunities.
Why Apply?
- On-the-spot interviews daily (Mon-Fri 9AM-4PM)
- Same-day offers for qualified candidates
- Comprehensive benefits package after 60 days
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to achieve department goals
- Participate in ongoing training programs
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Adaptability to changing processes and priorities
- Positive attitude and problem-solving mindset
- Basic computer proficiency (MS Office Suite)
- Reliable transportation to Jacksonville office