Job Description
Join our dynamic team in Oklahoma City as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional client experiences while growing their careers in a supportive environment. This full-time position offers competitive compensation and rapid onboarding. Ideal for candidates seeking immediate employment with opportunities for advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience
- Strong communication and problem-solving abilities
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude and conflict resolution skills
- Flexibility to work rotating weekends if needed