Job Description
Join our dynamic team in San Jose with immediate openings for Customer Service Representatives! We're offering walk-in interviews at our modern downtown office—no appointment needed. Perfect for professionals seeking fast-track career growth in California's tech hub. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills shine.
Perks include: Flexible scheduling, professional development stipends, and referral bonuses. Start your career journey today with an industry leader committed to employee success!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical support issues with 95% first-contact resolution rate
- Maintain detailed CRM records and update ticketing systems
- Collaborate with engineering teams to escalate complex cases
- Exceed monthly KPIs for satisfaction and response times
- Train new hires on product knowledge and service protocols
Qualifications
- 2+ years customer service or tech support experience
- Proficiency with Zendesk and Salesforce platforms
- Strong problem-solving abilities under pressure
- Excellent written and verbal communication skills
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site visits)