Job Description
Are you looking for a career change or your first job in Charlotte? Apex Growth Solutions is currently hosting walk-in interviews for motivated individuals to join our dynamic Customer Service team. We value potential over experience and provide comprehensive training to help you succeed.
Join a company that is committed to excellence and community growth. We offer a supportive environment where your contributions are recognized and rewarded.
Responsibilities
- Greet and assist customers with inquiries via phone and email in a professional manner.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Process customer orders, returns, and exchanges accurately.
- Collaborate with the sales team to identify upselling opportunities.
- Document all customer interactions in our CRM system.
- Attend daily team briefings and training workshops.
- Ensure the sales floor and office area are organized and presentable.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume environment.
- Basic computer literacy and typing speed.
- Reliable transportation (Walk-in location).
- Positive attitude and willingness to learn new processes.
- Ability to stand for extended periods during shifts.