Job Description
Join our dynamic team at CityConnect Solutions and kickstart your career immediately! We're seeking enthusiastic Customer Service Representatives for walk-in interviews in San Francisco. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is our priority. Perfect for career changers and recent graduates!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document all interactions in CRM systems with precision
- Meet performance targets for call resolution and customer satisfaction
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing product knowledge workshops
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Proficient in multitasking and time management
- Basic computer literacy and typing speed (30+ WPM)
- Positive attitude and customer-first mindset
- Availability for flexible shifts including weekends
- Ability to pass background check and drug screening