Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in sunny Jacksonville, FL! No prior experience is needed – we provide comprehensive training to help you succeed. This is your opportunity to launch a rewarding career in customer service with a company that values growth and teamwork. Our modern downtown office offers a supportive environment with competitive benefits and advancement opportunities.
As a key member of our customer experience team, you'll be the first point of contact for our valued clients. We're seeking enthusiastic individuals with excellent communication skills and a passion for helping others. If you're ready to start your career journey without experience requirements, we encourage you to walk in for an interview!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer concerns with empathy and professionalism
- Process orders and update customer information in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain accurate case records
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Strong verbal communication skills
- Basic computer proficiency with Windows OS
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Jacksonville location
- Availability for flexible shifts including weekends