Job Description
Join our dynamic team at SwiftStaff Solutions for an immediate full-time opportunity in Houston's thriving business district. We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply today and start your new career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently while maintaining service excellence standards
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with cross-functional teams to address complex issues
- Meet and exceed monthly performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or BPO environment
- Strong communication skills with clear articulation in English
- Proficiency with CRM software and MS Office suite
- Ability to multitask in a fast-paced setting
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Houston location