Job Description
Join our dynamic team in Oklahoma City and start your career immediately! Premiere Solutions Group is seeking motivated Customer Service Representatives to deliver exceptional experiences for our growing client base. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment. If you're ready to hit the ground running and make an impact, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to address escalated concerns
- Meet daily performance metrics including call volume and resolution targets
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Excellent communication skills and active listening abilities
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with a customer-first mindset