Job Description
Join our dynamic team at Metro Solutions Group, a leading customer experience provider in Dallas! We're seeking passionate individuals for immediate full-time roles in our fast-paced contact center. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of Texas. Apply today and start your new career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Positive attitude and team-oriented mindset
- Passion for helping customers