Job Description
Join our dynamic team at First Coast Solutions Group and kickstart your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base in Jacksonville. This full-time position offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive environment. If you're ready to make an impact right away, apply today!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, returns, and service requests with accuracy
- Document interactions and update CRM systems in real-time
- Collaborate with team members to resolve complex issues
- Maintain product knowledge across multiple service lines
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Positive attitude with conflict resolution abilities
- Reliable transportation to our Jacksonville location
- Immediate availability for daytime shifts