Job Description
Are you a local New York professional seeking an immediate hire opportunity? Apex Connect Solutions is currently expanding our team and is looking for a dynamic Customer Service Representative to join our high-performing department.
We pride ourselves on delivering premium service to our clients, and we need someone with a local presence and a commitment to excellence to join us. This is a fantastic chance to join a stable, growing company in the heart of Manhattan with excellent benefits and a supportive work environment.
Why Apply?
- Immediate Start: Onboarding begins immediately upon selection.
- Local Focus: We value local talent and offer a collaborative, in-office culture.
- Growth Potential: Clear pathways for career advancement within the organization.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently to ensure high satisfaction scores.
- Accurately document all customer interactions and account details into our CRM database.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, procedures, and compliance regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Strong verbal and written communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask effectively in a fast-paced, dynamic environment.
- Must be authorized to work in the United States and available for full-time onsite work in New York, NY.