Job Description
Start your career TODAY with KC Hiring Solutions! We're urgently hiring motivated Customer Service Representatives for immediate full-time positions with walk-in interviews available. No experience necessary – we provide comprehensive training and career growth opportunities. Join our dynamic team in the heart of Kansas City and build your future with competitive pay, benefits, and a supportive work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work rotating shifts including weekends
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown Kansas City location