Job Description
Join our dynamic team in Raleigh, NC and start your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. Work in a modern office environment with flexible scheduling options. Apply today and begin your journey with industry leaders in client satisfaction.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and complaints using CRM tools
- Collaborate with cross-functional teams to address complex issues
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- Minimum 2 years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Flexible availability including weekends