Job Description
Join Metro Solutions Group's dynamic team in Boston! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Service Associate positions. Enjoy competitive pay, comprehensive training, and career advancement opportunities. Walk-in interviews are held daily at our downtown Boston location – no appointment needed!
Why Join Us?
- Comprehensive paid training program
- Health benefits and retirement plans
- Flexible scheduling options
- Performance-based bonuses
- Modern downtown workspace with transit access
Responsibilities
- Handle inbound customer inquiries via phone and email
- Process orders and resolve service issues
- Update customer records in CRM systems
- Collaborate with team members to meet service goals
- Follow scripted procedures for consistent quality
- Document interactions accurately in company systems
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Strong communication skills (written & verbal)
- Basic computer proficiency (typing, navigation)
- Ability to work in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Boston
- Must pass background check