Job Description
Join our dynamic team and start working immediately! Nexus Solutions Group is seeking motivated Customer Service Specialists to join our New York headquarters. This is your chance to launch your career with a forward-thinking company offering competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
Why Work With Us?
- Immediate start date
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
Responsibilities
- Handle inbound/outbound customer calls and inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing training sessions
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability (including weekends)
- Must be authorized to work in the US immediately
- Pass background check and drug screening