Job Description
Join Urban Solutions Group's dynamic team in Philadelphia! We're seeking motivated Customer Service Specialists for immediate full-time roles. Enjoy competitive pay, flexible scheduling, and comprehensive benefits. No experience required – we provide paid training! Apply today and start earning tomorrow in this fast-paced, rewarding position.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and order discrepancies efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain high customer satisfaction scores
- Participate in ongoing product training sessions
- Meet daily performance metrics for response times
Qualifications
- High school diploma or equivalent required
- Strong communication skills and problem-solving abilities
- Ability to work flexible shifts including weekends
- Basic computer proficiency with Microsoft Office
- Customer service experience preferred but not required
- Positive attitude and team-oriented mindset
- Reliable transportation to downtown Philadelphia location
- Ability to pass background check