Job Description
Join our dynamic team at Cleveland Career Connect and kickstart your career immediately! We're seeking passionate individuals for immediate full-time customer service positions across Cleveland's thriving neighborhoods. Enjoy competitive pay, flexible scheduling options, and comprehensive benefits including health insurance and retirement plans. Our supportive environment offers rapid onboarding and career growth opportunities. No experience necessary – we provide paid training! Apply today and start earning tomorrow while making a meaningful impact in your local community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in our database
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation
- Basic computer proficiency with ability to navigate multiple systems
- Ability to work flexible shifts including evenings and weekends
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our downtown Cleveland location
- Passion for helping others and representing Cleveland businesses