Job Description
Are you looking for a high-impact role with a competitive schedule? Apex Operations NY is actively seeking dedicated Night Shift Customer Service Representatives to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who thrive in a fast-paced environment.
As a Night Shift Representative, you will be the voice of our brand, ensuring our customers receive the support they need when they need it most. We offer a premium benefits package and a culture that values work-life balance.
- Competitive Compensation: Earn between $22.00 and $28.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance available after 90 days.
- Flexible Scheduling: Set your own hours with guaranteed shifts.
- Professional Development: Access to paid training and tuition reimbursement programs.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email during the night shift.
- Resolve complex customer issues with patience, empathy, and accuracy.
- Update customer accounts and record interactions accurately in the CRM database.
- Collaborate with the morning support team to ensure seamless issue resolution.
- Adhere to all company policies, security protocols, and quality assurance standards.
- Identify and escalate potential product or service improvements to management.
- Provide accurate information regarding billing, technical support, and account status.
Qualifications
- High school diploma or GED is required; associate or bachelor's degree preferred.
- Previous experience in customer service, call center operations, or technical support is a plus.
- Strong verbal communication skills and a professional phone manner.
- Ability to work independently with minimal supervision in a remote or office setting.
- Proficiency in Microsoft Office Suite and CRM software.
- Must be legally authorized to work in the United States.
- Reliable internet connection and a dedicated workspace are mandatory.