Job Description
Join our dynamic team at Jacksonville Solutions Group and become part of Jacksonville's thriving business community! We're seeking enthusiastic Customer Service Specialists to provide exceptional support to our growing client base. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth within our rapidly expanding organization. Enjoy a modern workspace in downtown Jacksonville with flexible scheduling options.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product knowledge to ensure customer satisfaction
- Collaborate with team members to maintain consistent service standards
- Document interactions and maintain accurate customer records in CRM systems
- Identify opportunities for process improvements and contribute to team growth
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Excellent communication skills with strong verbal and written abilities
- Proficiency with Microsoft Office and customer service software
- Ability to multitask and prioritize in a dynamic setting
- Positive attitude with problem-solving mindset