Job Description
Join our dynamic team in San Antonio as a Senior Customer Success Manager! At Innovate Solutions Group, we're revolutionizing how local businesses thrive through innovative tech solutions. This is your chance to make a tangible impact in our growing community while advancing your career in a supportive, growth-oriented environment.
As a key member of our success team, you'll build lasting relationships with clients across Texas, ensuring they maximize their potential with our cutting-edge platforms. We offer competitive compensation, comprehensive benefits, and a vibrant workplace culture that values innovation and collaboration.
Perfect for experienced professionals passionate about client advocacy and local business growth. Apply today and become part of San Antonio's thriving tech ecosystem!
Responsibilities
- Develop and execute strategic account plans for 50+ enterprise clients across Texas
- Drive customer retention and expansion through proactive engagement
- Collaborate with product teams to identify and implement feature improvements
- Analyze usage data to identify upsell opportunities and reduce churn
- Lead quarterly business reviews with C-level stakeholders
- Mentor junior team members on best practices in client management
- Coordinate cross-functional initiatives between sales, product, and support teams
Qualifications
- 5+ years in customer success or account management roles
- Proven experience with SaaS platforms or B2B technology solutions
- Strong analytical skills with proficiency in CRM tools (Salesforce preferred)
- Exceptional communication and presentation abilities
- Ability to travel locally (10-15%) for client meetings
- Bachelor's degree in Business, Marketing, or related field
- Certification in Customer Success Management (CSM) a plus