Job Description
Join our dynamic team at Nexus Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences for our clients in Indianapolis. This full-time position offers competitive compensation, comprehensive benefits, and a fast-paced environment where your contributions make a real impact. If you thrive in customer-facing roles and are ready to start immediately, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with cross-functional teams to address complex customer needs
- Identify process improvement opportunities and contribute to team training
- Meet/exceed performance targets including resolution time and customer satisfaction scores
- Adhere to HIPAA and data security protocols for all customer interactions
Qualifications
- Minimum 1 year customer service or call center experience
- Proficient in Microsoft Office Suite and CRM software (Salesforce preferred)
- Excellent communication skills with clear, professional verbal/written abilities
- Strong problem-solving aptitude and conflict resolution capabilities
- Ability to multitask in fast-paced environment while maintaining composure
- High school diploma or equivalent; associate's degree preferred
- Flexible availability including evenings and weekends as needed